STATION ALERTING

Cut response times to a minimum

Communities of every size trust Phoenix G2 to help reduce emergency response times. Since it was created with both career and volunteer departments in mind, all stations can benefit.

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The right units in the right places

The Phoenix G2 Station Alerting System almost instantly sends alerts from dispatch to first responders, improving their response times and situational awareness.

How we help fire stations reach peak performance

Phoenix G2 integrates text-speech technology, high contrast message signs and other audio and visual peripherals to enable prompt, informed responses.

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How we help dispatchers accelerate the process

Dispatch time is reduced by sending text-to-speech dispatches over a high-speed network. Multiple stations can be notified in under a second.

Benefits

Products

Our system's architecture supports dispatchers, fire stations as well as public safety administrators and personnel

The technology behind the impressive response times

USDD offers a full suite of technology, both hardware and software, working in perfect harmony. Everything is manufactured and developed by us, then backed by a team of support experts.

Featured technology

Communications Gateway Dashboard

The Dashboard allows dispatchers to easily send automated dispatching messages to any number of fire stations. The Dashboard can also monitor alerts and keep tabs on fire station alarms.

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Station Controller Interface

Designed for IT system administrators, this interface is a Web-based browser that helps you configure and manage fire station alerting from any location, at any time.

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FSA Mobile App

With this app, firefighters and first responders can receive instant verbal, written and location fire station alerts, whether they are in the fire station or somewhere on the road.

ATX Station Controller

This controller processes a dispatch alert at the fire station, then sends an “acknowledgment” back to the Phoenix G2 Communications Gateway at the dispatch center. ATX alerts any combination of room zones and can be updated remotely and privately with our encrypted Web interface.

frequently asked questions

What is a station alerting system?

A modern fire station alerting system (FSAS) uses tcp/ip communication from CAD to dispatch and automatically alerts the associated stations by zone. The use of ramping tones and led lights plays an important role in protecting first responder’s health. Asynchronous and backup alerting over radio is common for FSAS as well.

Who is Phoenix G2 designed for (career + volunteer)?

Mainly career, but volunteer departments benefit from the Phoenix G2 App for alerts along with the sysxtems ability to alert over radio to volunteer first responders.

How does USDD maintain continuity during failures?

The Phoenix G2 system uses TCP/IP as a primary alerting method for fastest alerting. TCP/IP is also used for communicating alerts out to the app and the Flex Alert devices. Radio is also used asynchronously and as a backup. Other methods include SIP and PA systems throughout the station. In the event of a CAD failure the dispatch is able to use Manual Alerting application to send alerts out via IP and radio to the stations directly without CAD.