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    Website Tutorials

    Welcome to our Video Tutorials page, your go-to resource for visual learning.

    General Information

    Getting Started - Introduce Website

    Account Management - Add / Administer Users

     

    Honeywell Buildings University

    Booker Assign Courses - Assign & Purchase Courses

    Student Adding Courses - Request Access to Courses

    Booker – Tour - Tour of Honeywell Buildings University

    Student Create Account - If you don’t already have one

    Booker Assign User admin - Assign Users to Admin

    Booker Invite Users - Invite New Users

     

    Order Management

    Submit Returns Request - Return Management

    Track Returns Status - Return Status

    Order Details Page - Order Management

    Navigate Order Page - Order Management

    Navigate Invoice Page - Invoice Management

    Submit Order Cancellation - Order Cancellation

     

    Product Customer

    Product Catalog Search / Navigate Catalog

    Quotes - Review / Raise Quotations

    Shopping Cart - Add / Remove to Cart

    Live Chat - Live Chat

    Checkout - Add Details for Checkout 

     

    Service Customer

    Register account - Register account 

    Assign personas - Add New User

    Field Case creation - Create a New Field Case

    Case history - Review / Add Cases

    View contracts - MyContract Summary

    Contracts price updates - Contracts Escalation

    Maintenance plan - View Plan Summary

    Invoice Management - View Invoices

    Asset Management - View Assets

    Software Sales

    Software Sales - Overview

     

    Technical Support

    Technical Support - Accessing Knowledge Articles

    Technical Support - Accessing Software Downloads

     

    LenelS2

    Technical Support Request - Submit a Technical Support request

    My Systems - View/Manage System License

    Billing Center - View/Manage Billing License

    Account Management - View/Manage Account

    Getting Started

    Overview of new site

    Honeywell Buildings University

    Assign & Purchase Courses
    Request Access to Courses
    Tour of Honeywell Buildings University
    If you don’t already have one
    Assign Users to Admin
    Invite New Users

    Order Management

    Track Returns Status Tutorial
    Submit Returns Request Tutorial
    Order Details Page Tutorial
    Submit Order Cancellation Tutorial
    Navigate Orders Page Tutorial
    Navigate Invoice Page Tutorial
    Invoice Details  Page Tutorial

    Account Management

    User account creation
    Assigning accounts & access
    Invite user feature

    Product Catalog

    Browsing product catalog
    Products details page

    Quotes

    Accessing 'My Quotes'
    Submit a quote request

    Shopping Cart

    Add products to cart
    Navigate your cart page
    Save a cart & restore it
    Sales organization selection

    Live Chat

    Support via Live Chat

    Checkout

    Checkout experience
    Delivery group feature

    Register account

    Assign personas

    Field Case Creation

    Case History

    View Contracts

    Contracts Price Updates

    Maintenance plan

    Invoice Management

    Asset Management

    Software Sales

    Software sales overview

    Technical Support

    Accessing knowledge articles
    Accessing product downloads