Managed Access
Easily grant access to non-member agents and define an access window directly from the eKEY app. Grant one-time access to contractors, stagers, and others.
Managed access
Two new Supra Powers
One time setup
Even as a non-member, real estate organizations or MLS boards can get you set up with a Supra mobile key for easy coordination. Access is secure and limited to the designated user and works with any of our lockboxes.
Easily Grant Access
Easily grant access to non-member agents and define an access window directly from the eKEY® app. Access can be scheduled up to 30 days in advance and real-time notifications tell listing agents when a non-member agent is showing a property. Real-time agent memos and showing notes also let listing agents easily provide details such as alarm codes or special showing instructions within eKEY when granting access to a non-member agent.
Maintain control
Organizations maintain control over access, allowing a non-member agent access to open lockboxes, while keeping listing and shackle control with the member agent. Requires a non-member agent to accept terms of keyholder agreement.
Simple, streamlined access for work teams
Agents can now deliver non-transferrable access credentials directly to a user’s smartphone without the need for call-before-showing (CBS) codes. Designed for individuals who require limited one-off or occasional entry to properties, the one-button Supra eKEY app provides easy access to obtain keys from Supra lockboxes.
Easy control
Enable easy coordination by creating customized access windows - eliminating the need to coordinate meeting times at a property. You can schedule access up to 30 days in advance, and can easily modify managed access through the eKEY app.
Homeowner peace of mind
With system recording and tracking, always know who accessed the property when and for how long with access limited to only the time allocated. Homeowners can even receive notifications of access activity from their listing agent.
The Supra System
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Managed access resources
Grant Access to a Single Access User
Provide convenient and secure access to individuals needing one-time or occasional access to properties, and gain peace of mind with a comprehensive audit trail.
Grant Access to Non-Member Agents
Opens doors to new buyers, while maintaining control and accountability for listing access.
Get Access to Listings Outside Your Area
Supra’s managed access service allows licensed real estate agents to show listings outside of their local organization's area with an eKEY subscription specifically designed for non-member agents.
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Managed Access FAQs
Supra managed access is offered by a growing number of real estate organizations. It is not available in all areas. Contact your local Association/MLS/Board to confirm availability of non-member agent subscription keys or single access keys. The listing agent granting access must have seller’s permission to grant access to a person who is not a member of the Association/MLS/Board.
Supra is introducing a better solution for contractors, stagers, and inspectors to gain one-off or occasional entry to properties via the eKEY® app. Our new single-access key is part of the managed access service, providing on-demand controlled access to crews you may need to let into the listing during the selling process.
Yes, Supra’s managed access service for non-member agents is available now. Listing agents can use their eKEY to define a time frame for when a non-member agent can access a lockbox. Access can be granted for 2 to 72 hours, and scheduled up to 30 days in advance.
There will be a transition period during which the current Affiliate Key is phased out. This will be replaced with a new access level for affiliates – such as inspectors and appraisers – who will be granted access through the managed access service.
Phase 2 of Supra’s managed access service will have a transition process for legacy Affiliate keyholders to move to a new type of managed access for appraisers and inspectors.
Supra’s managed access service is designed to offer multiple levels of controlled access for the listing agent’s entire support team, from preparation to sale close. In the near future, managed access will offer a streamlined way to assign user-level access permissions for assistants and others on office teams.
Managed access works with the Supra eKEY app and iBox BT and BT LE lockboxes. Classic iBox lockboxes cannot accommodate granting managed access. Listing agents and non-member agents must have the eKEY app. The feature does not work with Supra hardware keys such as XpressKEY. Please contact your Board for lockbox and key options.
The industry landscape is changing rapidly. Supra is committed to partnering with our customers to meet their needs and provide reliable, seamless, and secure access solutions and productivity tools.
*Managed access is not available in all areas. Contact your local Association/MLS/Board to confirm availability of non-member agent subscription keys or single access keys. The listing agent granting access must have seller’s permission to grant access to a person who is not a member of the Association/MLS/Board.
