Product Warranty

Learn more about Honeywell Commercial Security warranties and return policies.

Intrusion Products

U.S. Product Warranty

 Updated U.S. Product Warranty effective October 1, 2013

If a product is returned within 30 days of the purchase date, new in the original box, in resalable condition, the customer can receive credit.

If an item is returned within 180 days from the date of manufacture (determined by the product date code on the customer can receive a product swap or at the customer request, credit. Product will be tested to confirm defect and returned at customer's expense if No- Fault-Found (NFF). Please consult product warranty for specific terms and conditions.

Product returned after 180 days from the date of manufacture fall under the repair policy for the individual product returned. All products will be warranted for 24 months (2 years) from the date of manufacture, as determined by the manufacture date code located on the products, with the following exceptions:

  • Hardwire Contacts (5-Year Warranty)
  • Hardwire PIRs (5-Year Warranty)
  • Mobile Internet Device [tablet] (1-Year Warranty) effective May 2012

Product Date Code Identification
Every product is date coded with a year and date. This can be found on the printed circuit board. If there are two stamped date codes, the latest date code applies. There is a letter which represents the year and a three digit number which identifies the day.

B = 2018

A = 2017

Z = 2016

Y = 2015

X = 2014

T = 2013

S = 2012

R = 2011

N = 2010

M = 2009

L = 2008       Example: If the stamped date code was Z002, this board was manufactured on January 2, 2016.

K = 2007

J = 2006

H = 2005

G = 2004

F = 2003

E = 2002

D = 2001

C = 2000

B = 1999

A = 1998

Z = 1997

Y = 1996

X = 1995


Contact Information

Phone: 1-800-323-4576
Fax: 1-502-666-7022
Department Hours: 8:00am – 6:00pm  Eastern Standard Time

Shipping Address: 
Honeywell Security Service Center
12220 Rojas Drive
Suite 700
El Paso, TX 79936

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