Integrator Service Certification Program
Our certification program recognizes integrator partners who differentiate themselves by delivering quality service and building customer loyalty, creating value your customers expect.
A winning service program for our dealers
As security products and management systems become increasingly complex, our ISC Program enhances service delivery with many benefits to help differentiate your portfolio and service quality from the competition.
We require six key service standards:
- Honeywell Security product training
- Professional computer technology certification
- Project management
- Customer satisfaction
- A test facility
- Engineering drawing capabilities
Honeywell Security product training
Professional computer technology certification
A test facility
Engineering drawing capabilities
Certification qualifications and dividends
Silver Certification dividends
- A dedicated support number
- A premium website listing
- A 5% discount on services and onsite training
Gold Certification dividends
- All the benefits of Silver Certified
- A 10% discount on services and onsite training
Platinum Certification dividends
- All the benefits of Gold Certified
- A 15% discount on services and onsite training
- Membership on the Integrator Advisory Board*
*Select Platinum integrators will be invited to join the Honeywell Integrated Security’s Integrator Advisory Board, to help direct, improve and evolve the course for business and industry.
Key benefits of service certification
Competitive service differentiation
Certified dealers are identified as proficient in servicing HIS systems and are authorized to use the certification emblem on materials.
Faster support response times
Service certified dealers receive preference in the call queue, so technicians solve problems faster.
Automatic problem escalation
Proactive involvement by management for extended problems reduces customer downtime.
Focused technical support resources
Support personnel are familiar with service certified dealers; operations, personnel and accounts.
Customer satisfaction program
You’ll learn how to improve your customers’ level of satisfaction.
Access to call information
View the outstanding calls for accounts any time. Current status is available when you want to review it.