Integrator Service Certification Program

Our certification program recognizes integrator partners who differentiate themselves by delivering quality service and building customer loyalty, creating value your customers expect.

A winning service program for our dealers

As security products and management systems become increasingly complex, our ISC Program enhances service delivery with many benefits to help differentiate your portfolio and service quality from the competition.

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Qualifying criteria

We require six key service standards:

Honeywell Security product training
Professional computer technology certification
Project management
Customer satisfaction
A test facility
Engineering drawing capabilities

Honeywell Security product training

Professional computer technology certification

Project management

Customer satisfaction

A test facility

Engineering drawing capabilities

Certification qualifications and dividends

Silver Certification dividends

A dedicated support number
A premium website listing
A 5% discount on services and onsite training

Gold Certification dividends

All the benefits of Silver Certified
A 10% discount on services and onsite training

Platinum Certification dividends

All the benefits of Gold Certified
A 15% discount on services and onsite training
Membership on the Integrator Advisory Board*

_{*Select Platinum integrators will be invited to join the Honeywell Integrated Security’s Integrator Advisory Board, to help direct, improve and evolve the course for business and industry.}

Key benefits of service certification

Competitive service differentiation

Certified dealers are identified as proficient in servicing HIS systems and are authorized to use the certification emblem on materials.

Faster support response times

Service certified dealers receive preference in the call queue, so technicians solve problems faster.

Automatic problem escalation

Proactive involvement by management for extended problems reduces customer downtime.

Focused technical support resources

Support personnel are familiar with service certified dealers; operations, personnel and accounts.

Customer satisfaction program

You’ll learn how to improve your customers’ level of satisfaction.

Access to call information

View the outstanding calls for accounts any time. Current status is available when you want to review it.

COMMERCIAL SECURITY