TRACcess® Resources
Access self-serve support for the TRACcess system including troubleshooting and quick guides. Get links to TRACcess Mobile Web and TRACcess Manager tools.
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TRACcess Devices
TRACcess Mobile Web
The TRACcess eKEY app is supported in English, French, Spanish, German, Italian, and Portuguese. It will automatically convert to your device’s default language if the default language matches one of the TRACcess eKEY app’s supported languages.
The Supra TRACcess eKEY app is continuously tested to the most recent Apple® iOS® and Android™ operating systems.
Requirements:
- Cellular data plan (preferred) or a Wi-Fi® connection
- Current eKEY application downloaded and installed to a mobile device
- Android Minimum: OS 4.4 (Supra eKEY Fob is not required to open any TRACcess device.)
- Apple: Minimum iOS: 7.0 (Bluetooth® smart locks, vaults, and keyboxes do not require a Supra eKEY Fob to open the device. Infrared devices require a Supra eKEY Fob to open the device.)
