We strive to provide the best possible experience and to ensure you're quickly connected to the right person to address your security needs. Whether it's security sales and product support or technical support and training, our team is ready to help. Below are the contact details for each technical support you may be requesting.
Locations
1212 Pittsford Victor Rd
Pittsford, NY 14534
1 Speen Street
Framingham, MA 01701
Product Tech Support
+1 (866) 788-5095
NetBox Support Email
OnGuard & OnGuard Cloud Support Email
Elements Support Email
Locations
The Netherlands: Stationsplein-ZW 961,
Tristar I, Schiphol, 1117CE, The Netherlands
Belgium: Honeywell NV, Hermeslaan 1H,
1831 Diegem, Belgium
Poland: Jana Heweliusza 18, 80-890 Gdańsk,
Poland
UK: Building 5 Carlton Park King Edward Avenue
Narborough Leicestershire, LE19 0AL, UK
France: Le Gershwin 1 , Rue Arnold Schoenberg
78280 Guyancourt, France
Italy: Via Grandi 22 San Donato, Milanese
(MI) Italia
Spain: Calle María de Portugal 3-5,
28050 – Madrid, España
Norway: Solbråveien 23, 1383 ASKER,
AKERSHUS, Norway
Finland: Metsänneidonkuja 8, 02130 Espoo,
Finland
Phone
Telephone numbers per country – please view HERE
Customer Services:
+44 (0)330 236 8917
+48 58 326 22 40
( Toll free numbers )
Advanced Services:
+44 1494 576 320
+48 58 326 2240
Customer Services:
- Quote Requests: insidesales.emea@honeywell.com
- Customer Service: lenels2.edc@honeywell.com
- Purchase Orders: lenels2.orders@honeywell.com
Advanced Services:
- Licensing: sig.emea@honeywell.com
- SUSP Quotes: supportquotes.emea@honeywell.com
- Technical Support (SUSP based):
- OnGuard (English, French, Spanish): onguard.support@honeywell.com
- NetBox (English): netbox.support@honeywell.com
- Elements (English): elements.support@honeywell.com
- Case Escalation:
If you are experiencing an emergency or need your case to be escalated, please click here: https://buildings.honeywell.com/gb/en/brands/our-brands/security/contact-us/technical-enquiries
- Professional Engineering Services: pes.emea@honeywell.com
- Custom Solutions: cs.emea@honeywell.com
- Finance & Credit Control: acs.creditcontrol@Honeywell.com
Training:
LOCATIONS
Saudi Arabia: Dhahran Techno Valley P.O. Box 31916,
Al Khobar 31952,Saudi Arabia,
Tel: +966138013777
Olaya Towers (A) – 3rd Floor, Prince Mohammad Ibn
Abdulaziz Road, Olaya District, P.O. Box 99893,
Riyadh 11625, Kingdom of Saudi Arabia
Turkey: Küçükbakkalköy Mah. Kayışdağı Cad. No:1
Allianz Tower, Kat:27, 34750, Ataşehir / İstanbul, Turkey.
Egypt: New Cairo, Cairo Festival City Allianz Building A2, Egypt
UAE: Emaar Business Park, Building 2, Level 2, Sheikh Zayed Road, P O Box 232362, Dubai, UAE
PHONE
Telephone numbers per country – please view HERE
Customer Services:
+44 (0)330 236 8917
+48 58 326 22 40
( Toll free numbers )
Advanced Services:
+44 1494 576 320
+48 58 326 2240
Office Contact Numbers:
Saudi Arabia: +96611434711
Turkey: +90 216 578 7100
Egypt: +20225991400
UAE: +971 4 4505 800
South Africa: +27 (0)11 695 8000
Customer Services:
- Quote Requests: insidesales.emea@honeywell.com
- Customer Service: lenels2.edc@honeywell.com
- Purchase Orders: lenels2.orders@honeywell.com
Advanced Services
- Licensing: sig.emea@honeywell.com
- SUSP Quotes: supportquotes.emea@honeywell.com
- Technical Support (SUSP based):
- OnGuard (English): onguard.support@honeywell.com
- NetBox (English): netbox.support@honeywell.com
- Elements (English): elements.support@honeywell.com
- Case Escalation:
If you are experiencing an emergency or need your case to be escalated, please click here: https://buildings.honeywell.com/gb/en/brands/our-brands/security/contact-us/technical-enquiries
- Professional Engineering Services: pes.emea@honeywell.com
- Custom Solutions: cs.emea@honeywell.com
- Finance & Credit Control: acs.creditcontrol@Honeywell.com
Training:
LOCATIONS
Australia: Level 3, 2 Richardson Place, NORTH RYDE NSW 2113
Singapore: 17 Changi Business, Park Central 1
#01-01 Honeywell Building Singapore 486073
India: Survey#96&97 Boganahalli Village, Survey#72/2&72/5
Doddakananahalli Village, Varthur Hobli Bengaluru-E,
Bengaluru, Bangalore KA 560103 IN
Shanghai: Building 1, No. 555, Huanke Road, Pudong New Area, Shanghai
Taiwan: 5F, No.3 Yuandong Rd, Banqiao Dist, New Taipei City
Hong Kong: Unit 501, The Bay Hub, 17 Kai Cheung Rd, Kin Bay, Kowloon,
Hong Kong, 999077
PHONE
Technical Support:
Australia: +611800958126
Brunei: 8014676
Cambodia: 1800201735
China: 108001402859 / 108007142840
Hong Kong: 800969192
India: 0008000404615
Indonesia: 0018030161615
Japan: 006633814224
Malaysia: 1800819482
Myanmar: 08008008072
Nepal: 18000010192
New Zealand: +64800454752
Philippines: 180011102749
Singapore: 8001014018
South Korea: 00798142030260
Sri Lanka: 0112029231
Taiwan: 00801128200
Thailand: 1800012949
Vietnam: 18004858
Office Contact Numbers:
+61 2 9353 7000
Customer Services:
- APAC: LenelS2.APAC@honeywell.com
- Australia & New Zealand: LenelS2.Australia@Honeywell.com
Technical Support (SUSP based):
- OnGuard (English, Chinese): onguard.support@honeywell.com
- NetBox (English, Chinese): netbox.support@honeywell.com
Training:
training.registration@honeywell.com
For Cumulus support and SUSP quoting for NetBox systems, click here.
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