When the project’s challenging, trust the ones who’ve been there before

Our comprehensive services support our customers with trusted solutions that protect buildings and people. But when another layer of expertise is needed, our Professional Services people are ready.

Let’s tackle your biggest issues with our best qualified people

Our Professional Services offers an elite level of service given by highly experienced service professionals. If that’s the kind of service you demand, let’s talk.

CONTACT US

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PROWATCH

Control remotely if you’re not there physically

From one interface, ProWatch lets large enterprises monitor video, access control and intrusion detection. You can even manage alarms, plus lock, unlock and re-enable doors remotely.

LEARN MORE ABOUT PROWATCH

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The Vindicator Advantage

With 30+ years of experience, Vindicator understands the nuances of securing critical facilities. We understand how to design products that will last, how to design systems that will meet specs & mandates, and how to enable clients stay within budget.

LEARN MORE ABOUT VINDICATOR

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Honeywell Professional Support Services

SOFTWARE SERVICES
SUPPORT AGREEMENTS
DESIGN AND GOVERNANCE
INTEGRATION
ONSITE AND REMOTE SUPPORT

SOFTWARE SERVICES

We help security investments hold their value

Your investment in access control or video surveillance can be protected. We offer software installation, upgrades, programming and reporting. Staying current minimizes support costs.

SUPPORT AGREEMENTS

Support your security systems for the long run

Software Support Agreements are a forward-thinking way to protect your systems. All upgrades and priority support are included, as are online training and onsite support discounts.

Download WIN-PAK SSA Process PDF

DESIGN AND GOVERNANCE

A plan to make designs viable and affordable

We’ll employ a fit-for-purpose approach to ensure consistency in the design process. Solution design is also governed to keep an eye on viability and total cost of ownership.

INTEGRATION

Bringing it all together is what sets us apart

Our software solutions integrate video, access control and intrusion detection into one, easy-to-use management platform. Our team can work with existing systems, or design new ones.

ONSITE AND REMOTE SUPPORT

At your side, whether you see us or not

Our Onsite Support provides software support, site installation and service. In your building. Or, with Remote Support, we can securely run diagnostics and health checks. From anywhere.

Software Support Agreements

Honeywell Software Support Agreements (SSAs) for access control and video surveillance products compliment any Honeywell installation and enhance long-term customer satisfaction.

SSA BENEFITS

Continuous holders of SSAs are entitled to all software upgrades as well as interim service packs on covered software.

Sites with standard SSAs receive priority service during regular business hours.

Integrators protected by an SSA have a dedicated phone number to use for contacting Honeywell technical support to expedite issue resolution.

Available online at honeywelldiscovertraining.com, Honeywell’s Discover eLearning courses are loaded with tips and techniques, technical product information and valuable presentation guides to help you stay informed, work smarter and stay ahead of your competition.

Covered sites receive a unique site identification code that enables Honeywell technicians to maintain a history of the site’s installations to identify and resolve issues more quickly.

We can provide installation and expert support to supplement your staff. This flexibility enables you to reduce your time and effort while still providing complete technical support to your customers.

The System Optimization Service is customized specifically for each site based on the complexity and number of servers. If on-site support is required, that portion of the service is provided at a discount.

Software Upgrades

Continuous holders of SSAs are entitled to all software upgrades as well as interim service packs on covered software.

Priority Integrator Technical Support

Sites with standard SSAs receive priority service during regular business hours.

Dedicated Phone Support

Integrators protected by an SSA have a dedicated phone number to use for contacting Honeywell technical support to expedite issue resolution.

Honeywell Online Training

Available online at honeywelldiscovertraining.com, Honeywell’s Discover eLearning courses are loaded with tips and techniques, technical product information and valuable presentation guides to help you stay informed, work smarter and stay ahead of your competition.

Unique Site Identification

Covered sites receive a unique site identification code that enables Honeywell technicians to maintain a history of the site’s installations to identify and resolve issues more quickly.

Discounted On-site Support Services

We can provide installation and expert support to supplement your staff. This flexibility enables you to reduce your time and effort while still providing complete technical support to your customers.

Discounted On-site System Optimization

The System Optimization Service is customized specifically for each site based on the complexity and number of servers. If on-site support is required, that portion of the service is provided at a discount.

When the security stakes are high, go with a professional

With our Professional Services, we help you meet major challenges with sophisticated solutions that help keep buildings, and people, secure. We have experience gained across many sites. And many years. If you need our highest level of expertise, let’s talk.

Professional Support Services

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