BMS RMA Information

1. Download your preferred language RMA form.

2. Complete the form with all applicable information. We strongly advise against supplying handwritten documentation as it can be difficult to interpret and/or lead to errors in processing. 

3. Send the completed form to the relevant email address found in the form.

4. Wait until you get an RMA number and shipping instructions from the Customer Services team.**

5. If instructed by the Customer Services team to return the material, please mark your item clearly with the RMA number and return to us as instructed.

6. Please do not send us any items without an RMA number or handwritten documents.

**Upon receiving an RMA number you will be advised on how to proceed:

• Advanced replacement: if you require an advanced replacement product before returning the defective unit, Honeywell will provide a chargeable advanced replacement – this service is only available for SBC Customers.
• Defective item in warranty, with a return: you will be asked to return the unit to BMS/us. If the investigations prove that BMS we are liable for the defect then you will be issued with a credit note. If BMS is not liable then you will be asked if you wish to have the unrepaired unit returned.
• Defective item in warranty, without a return: You will be asked to destroy the defective unit and provide BMS with a certificate of destruction (COD), you will receive a credit as soon as the COD is provided.
• Request for repair: this is only available to those customers who have a repair clause in their contract.
• Request for test or analysis: please return the defective product to BMS for a test or analysis investigation report (no 8D report will be provided). If the investigations proves that BMS is liable for the defect then you will be issued with a credit note. If BMS is not liable then you will be asked if you wish to have the unrepaired unit returned.
• Defective item in warranty for a product with license: Licenses are transferred. Please see above “Defective item in warranty, with a return” and “Defective item in warranty, without a return”.
• Phased out but in warranty: Please see above “Defective item in warranty with a return” and “Defective item in warranty without a return”.
• Phased out, no longer under warranty: you will be asked to either return the defective unit to BMS, or to destroy the defective unit and to provide BMS with a certificate of destruction (COD). BMS has replacement stock available for up to 5 years after the phase out date and if units remain available after this time they can still be ordered, otherwise you must order a new product which will be invoiced as normal.
• Please use our unified RMA form which should be also available on the website.