Key Features Include:

MASterMind EX

General Changes and Enhancements

• Product Security Improvements
• Agency Options and Agency Phones added to Data Change Log
• EX Services Service Method Security
• XAML Tables Purge Utility
• Manual Message - Contact Message Groups
• Selected User Profile Name in Application Title Bar
• Affiliation Lookup Enhancements
• CS Partition Restrictions for Agency Type and Operation Centers
• Multi-Factor Authentication
• Audio Alert for New Open Guard Jobs
• Key Management
• Site Invoice Email Setup

Dispatching

• Alarm Delay Global Schedule on Zones
• CAD FireTicket (FTKT) Enhancement
• CAD ASAP System Name/Address Enhancement
• Hosted Alarm Queue Management
• Local Dispatch Procedures and Notes
• Security for System Commands
• Multiple Immix Instances
• Alarm Escalation
• ASAP Overrides and Multiple ORIs
• Adding Filter Capability to ShowCallList Workflow action

Incidents

• Postponing Incident and Action Due Date
• Auto Reporting when Closing an Incident
• Outgoing Emails and SMS Logged to Incident History
• Expanded Issue Comment and Free-form Response Fields

Incident Dispatching

• Agency Incident Calls
• CAD GMS Enhancements

Signal Processing

• CNPROC Processing Option Enhancements
• Alarm Adjustment Area Events for Armed/Disarmed Status
• WEBREQ Receiver and Process Option Enhancements
• NFYDLY (Notify Delay) Process Option Enhancement
• EVALARM Integration

Reports

• Multi-Select Contact Feature
• Active Recipient Validation Enhancement
• Global Report Restrictions

Telephony

• Click to Call Enhancement
• Call Transfer, Wrap-up Timer, & DTMF for MAStelephony
• RESTful Telephony Server

Introducing MASmobile FLEX

• New Architecture and Redesigned User Interface
• Replaces MASmobile Plus, MASmobile Technician, and MASmobile Guard
• User configuration and licensing controls available feature sets (modules)
• Functional access security in Technician and Guard modules (Plus coming soon)

Basic Module

• System search capabilities
• Viewing system information and status
• Initiating and clearing basic system tests

Plus Module

• Site search capabilities
• Management of site-related data
• Execution and clearance of advanced system tests

Technician Module

• Management of technician assignments and workflows
• Billing and service-related activities
• Capture and reporting of service resolutions

Guard Module

• Verification of site information prior to arrival
• Submission of photo and video evidence directly from the site
• Management of guard-related tasks and workflows

IVX 3.0

• Basic ASR (automatic speech recognition) - numbers, letters, keywords
• New Linux-based Lumenvox TTS and ASR engines
• Multi-language support
• Outbound call prompt consolidation

MASweb+

• Security Improvements
• Dashboard tile customization
• Improved SSO/SAML reliability and multi-certificate support
• Contact management improvements via special Service Company

MASchat

• Multi-site opt-out handling improvements
• Clikatel task assignment for welcome and opt-in/out messages