Web and Mobile

Introducing the new MASweb+, the secure way to provide remote access to your dealers, customers, and technicians.  The redesigned, simple and intuitive user interface provides dashboards to summarize account and signal data and automatically adapts to run on almost any device using standard web browsers.  Give your dealers the power to review and update their accounts, offer your customers another option for making payments, and allow your technicians self-service capabilities. All of which can reduce incoming phone calls to the Central Station and result in gaining efficiency and increased savings.

Standard Features

• Simple & Intuitive UI/UX
• Dashboards based on login (Dealer, Technician, Customer)
• Dashboard Tiles to present data in easy to understand charts
• Support for Single Sign On using SAML and OIDC
• Database Redundancy to protect customer data. A complete copy of the subscriber central station database is maintained and updated through our Redundancy feature
• Reporting feature that allows the generation of reports including activity reports, database reports, and customer lists
• Defining security group capabilities to restrict access to certain modules and database elements
• Technician module provides job management capabilities for technicians, allowing technicians to manage and complete service and installation jobs
• Customer module allows residential customers to update their contact information, request service, and make payments
• Realtime updates utilizing EX services engine
• Workflow for adding new accounts
• Self Registration for Users

MASmobile uses web services to allow central station users and dealers to securely access and manage alarm systems monitored by the MASterMind Platform. Features include advanced Site and System Search, System Test, View Contacts, View Zones, Event History, and Test History.

Standard Features

• Turn system on/off test
• Multi-factor authentication
• Biometric authentication
• Multiple login profiles
• Advanced search
• Recently accessed systems
• View system details, location, contacts, and zones
• View event and test history
• Secure web services

The MASmobile Technician app is a comprehensive mobile app designed to let installation and service technicians manage and complete on-site installation and service jobs, view job assignments, update site information, and add job comments, all within a mobile device.

Real-time data

Real-time data synchronization keeps organizations up to date on current job assignments. Update job status on the go. View system configuration and all related zones, as well as previous jobs and alarms. Search through parts inventory and update charges on site.

Work Order and Signature Capture

The Work Order feature allows organizations to quickly provide billing information and send a copy of a work order instantly to a customer via email. The Signature Capture feature allows a customer’s signature to be obtained on site for added verification.

The MASmobile Technician app provides the perfect solution for installation and service technicians on the go.

Now enhanced and expanded

You spoke. And we listened. The newest version of the MASmobile Technician app packs a more potent punch. Faster data download and data synchronization in real-time. A more organized job queue. Seamless job workflow with automatic job queue refresh. The flexibility to manage different account profiles. And now, the ability to access and process inspection jobs as well. All available right at your fingertips.

Enhancements

• More streamlined job queue process for faster data download.
• Faster real time data synchronization.
• Access, manage, and process inspection jobs.
• Organize assigned jobs by commitment date or assigned date.
• Automatic refresh of a job queue after a job assignment has been cleared.
• Connect to different instances of EX services via multiple URLs.
• Generate and view work orders.
• Detailed job history now includes job comments.

Standard Features

• Map integration with your mobile device lets you quickly locate the site location and obtain directions from your current location.
• Availability on both iOS® and Android® platforms, allowing installation of the MASmobile Technician app on a wide range of mobile devices and tablets.
• Comprehensive system test feature lets selected zones or an entire site to be placed on test.

The MASmobile+ app is an expanded and comprehensive field mobility app designed to allow remote access to account information in the MASterMind™ Monitoring software.

Secure login, supplied by the central station, allows access to the MASterMind Monitoring database from an iPhone®, iPad®, or Android® device.

Manage data for sites, contacts, systems, and even zones. Also assign agencies to a site. Retrieve a quick view of all the systems and sites assigned to a login.

Search by site, system, or phone number.

Place an entire system or specific zones on or off test remotely and in real time. Systems can also be placed on test by service type.

View zones, contacts, event history, and test history.

Real-time data synchronization to stay up to date on account information.

Standard Features

• Map integration with a mobile device provides the ability to quickly map the site address and obtain directions from a current location.
• Availability in both iOS® and Android® systems allows for the ability to install MASmobile+ in a wide range of mobile devices and tablets.
• Enhances security via the MASterMind System Administration module.
• Connect to different instances of EX services via multiple URLs.
• Comprehensive test feature allows the ability to place selected zones or an entire site on test.