Web and Mobile
Remote data access and control takes data management to a new level
Extend customer data management capabilities and expand service offerings to customers using web and mobile applications. The MASweb+ and MASmobile applications allow for the ability to access and manage MASterMind™ data in real-time using a web browser or mobile device. Additional capabilities include service and installation job management that allows technicians to complete jobs via a web browser or mobile device, an end user module that lets residential customers update their contact information and request service, and a comprehensive reporting function that allows for the ability to send custom reports to customers. Customizable to meet business needs, our web and mobile applications provide a new capacity of data management to dealers, authorized office staff, and even residential customers.
Standard Features
- MASchat — A web-based chat application used by contacts of monitored alarm systems to help in the prevention of false alarms.
- MASweb+ — Using a standard web browser, authorized central station personnel and dealers can access customer data for maintenance and generate reports. Access to data is provided via the central station's MASweb+generated website.
- MASmobile FLEX — a comprehensive mobile app that allows you to access and manage your MASterMind Monitoring data, handle system testing, and complete on-site installation and service tasks from any device.
Introducing the new MASweb+, the secure way to provide remote access to your dealers, customers, and technicians. The redesigned, simple and intuitive user interface provides dashboards to summarize account and signal data and automatically adapts to run on almost any device using standard web browsers. Give your dealers the power to review and update their accounts, offer your customers another option for making payments, and allow your technicians self-service capabilities. All of which can reduce incoming phone calls to the Central Station and result in gaining efficiency and increased savings.
Standard Features
- Simple & Intuitive UI/UX
- Dashboards based on login (Dealer, Technician, Customer)
- Dashboard Tiles to present data in easy to understand charts
- Support for Single Sign On using SAML and OIDC
- Database Redundancy to protect customer data. A complete copy of the subscriber central station database is maintained and updated through our Redundancy feature
- Reporting feature that allows the generation of reports including activity reports, database reports, and customer lists
- Defining security group capabilities to restrict access to certain modules and database elements
- Technician module provides job management capabilities for technicians, allowing technicians to manage and complete service and installation jobs
- Customer module allows residential customers to update their contact information, request service, and make payments
- Realtime updates utilizing EX services engine
- Workflow for adding new accounts
- Self Registration for Users
MASmobile FLEX brings together the core capabilities of MASmobile, MASmobile Technician, and MASmobile Plus into a single, streamlined application. With a modernized UI and upgraded UX, users can now enjoy a more intuitive and efficient interface across all mobile platforms.
MASmobile FLEX is available on both iOS® and Android® platforms, ensuring broad compatibility across mobile devices and tablets. Whether you're a central station operator, dealer, or field technician, MASmobile FLEX delivers the tools you need, right at your fingertips.
MASmobile Functionality
- Place systems on/off test
- Multi-factor and biometric authentication
- Multiple login profiles
- Advanced site and system search
- Recently accessed systems
- View system details, location, contacts, and zones
- View event and test history
- Secure web services integration
MASmobile Technician Functionality
- Real-time data synchronization for job assignments
- Streamlined job queue with automatic refresh
- Access and manage inspection jobs
- View system configuration, previous jobs, and alarms
- Search parts inventory and update changes on site
- Generate and email work orders
- Signature capture for on-site verification
- Detailed job history with comments
- Map integration for site navigation
- Comprehensive system test for selected zones or entire site
- Connect to multiple EX service instances via different URLs
MASmobile Plus Functionality
- Remote access to MASterMind Monitoring database
- Manage sites, contacts, systems, zones, and agencies
- Search by site, system, or phone number
- Place systems or zones on/off test in real time
- Test systems by service type
