Tech Talk
Learn about the finer aspects of the MASterMind™ suite and how specific features can help improve central station monitoring operations.
3 Ways to Improve Dispatching Efficiency Using Workflows
Due to a progressively competitive business environment, central station managers are increasingly pressed to meet higher expectations with more constrained resources. Thus, the need for a more efficient dispatching process that leaves no room for operator error has never been a greater priority for managers. Learn more on how to use the workflow feature in …
Optimizing Your Auto Notification Process
Central stations using the MASterMind Monitoring application’s Auto Notification feature understand the time-saving benefits of automating the process of notifying customers or service companies of low priority alarms. When a low priority alarm occurs, such as low battery on the alarm panel, MASterMind Monitoring application automatically sends an email, fax, text message, or even an …
Enhancing Customer Service by Streamlining Action Management
In a tough business environment, excellent customer service can be the key in making a company stand out from its competitors. However, an organization’s business reputation is only as good as the customer service that is provided. In the MASterMind environment, customer service is synonymous with actions. An action in the MASterMind suite is an …
Moderating Excessive Alarm Activity Using Auto Clear
Natural disasters, such as earthquakes or hurricanes, can bring about an all too familiar problem for central stations: excessive alarm activity. In the wake of a natural disaster, central stations are typically inundated with a large volume of alarms, geographically concentrated and stemming from low priority signals (such as power failure or low battery) to …
Expanding Your Accessibility Using the VRT and IVR System
Every phone call sent or received by a business is an opportunity to deliver a memorable experience to customers. Optimize that experience while preserving valuable operator time by expanding accessibility using the MASterMind suite’s Voice Response Terminal (VRT) and Integrated Voice Response (IVR) system. The VRT and IVR system is a complete hardware and software …
Efficiently Managing Operators in Dispatch Queues
For call centers with large teams of operators, it can get increasingly challenging to manage the movement of operators to and from dispatching queues depending on certain situations. Traditionally, in MASterMind Monitoring application, operators (also referred to as users) are assigned to queues on an individual basis. To do this, an organization would typically access …
Auditing Data with Data Change Archiving
Everyday, customers of the MASterMind suite monitor millions of homes and business across the US and the world. In this type of environment, consistent data entry and data integrity become major factors that can be a challenge to manage on a daily basis. In addition, with critical data coming into the MASterMind database from a …
Enhanced Security for MASterMind Tasks
In the MASterMind application, a task defines the communication protocols used by the site, the area where the alarm panel is installed, to transmit a signal to the servers at the central station. A task can also define how the system reacts to different signals from the receiver. From translating alarm signals to processing notifications, …
Creating Payment Plans for Job Invoices
In a competitive business environment, it is not surprising to find businesses and consumers operating on a more restricted budget. Spending becomes limited and costs are closely scrutinized. To adapt to this growing mindset, it is imperative for businesses to provide their customers the flexible option of paying large invoices in installments, thus helping customers …
