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Woman in customer care call center
Woman in customer care call center

Demos

Demos

To gain a greater understanding of all MASterMind™ applications and their integration, we invite you to view our various online demos.

Platform

VIDEO

MASterMind Overview

High-level overview of the MASterMind™ platform.

Monitoring

VIDEO

Alarm Suppression

How to suppress alarms during excessive alarm signal activity in monitoring.

VIDEO

Create a User in EX

Easily create and setup an employee login and assign proper profile in EX

VIDEO

Sites and Systems in EX

How to setup a customer site and system in Monitoring

VIDEO

Create a Contact / Keyholder

How to setup a customer contact or a keyholder in Monitoring

VIDEO

Alarm Retrieval Methods

Four different methods an operator can retrieve an alarm to service

VIDEO

Alternate Full-Clear Multiple Systems

Log an alternate full-clear event when you have multiple systems in alarm condition

VIDEO

Schedules & Procedure Pages

See how easy it is to link a schedule to multiple procedure pages on a site

VIDEO

Site Schedule & Events

How to create a Site schedule and link open/close events to a site

VIDEO

Procedure Page

Create a procedure page on a site and link zones, call lists, and add instructions

VIDEO

Global Dispatch Page

Create a global dispatch page, and link it to an event and set overrides on individual accounts

Business

VIDEO

Customer Service

Create and use incidents to standardize and track customer interactions

VIDEO

Customers, Sites, & Contacts

Data entry and how they are related

VIDEO

Prospect Data

Understanding data entry to track prospects and prospecting activity