OnGuard Cardholder Self Service

The OnGuard Cardholder Self Service (CSS) web application provides an automated, integrated, and innovative approach to handling cardholder requests for access. When added on, OnGuard CSS installs two intuitive and easy-to-use web interfaces, one for cardholders to submit access requests, and the other for managers who approve cardholder access requests. With the OnGuard CSS automated access request manager, the service reduces access approval workloads, prevents errors, and speeds up the approval process, giving you a more efficient and secure way to manage requests. OnGuard CSS responds to your business needs quickly, efficiently, and cost-effectively. The app gives cardholders complete information exactly when they need it and allows managers to handle requests intelligently and expediently.

• Convenient self-service cardholder requests - Request Access: Request temporary or permanent access to readers or access levels Cardholder Request Management Approve, deny or hold access requests with optional note Resend Mobile Credentials: Allows cardholders to resend mobile credentials to themselves
• Reduces operational costs and workloads - Audit Trail: Review access request decisions and unsuccessful access attempts Company Policy Compliance: Hide features or pages from cardholder view to conform with company policy Reader Search: Search for readers (using friendly names) to request access to
• Improves cardholder productivity and satisfaction - Pre-Register Visitors: Cardholder Hosts pre-register visitors, enabling efficient check-in and a welcoming visitor front lobby experience Automated Emails: Email sent to appropriate approver when new request received