-
Location
-
Asia Pacific
-
Europe
-
Middle East
-
North America
- |
- My Account
- |
- Contact
- |
-
Industries
Industries
-
Airports
Honeywell provides a single point of control and customized software & solutions for the airport industry..
-
Data Centers
Honeywell offers global support and availability for your data center needs including risk mitigation, cybersecurity, document management and disaster recovery.
-
Education
Honeywell helps schools improve safety, energy efficiency, emergency systems, and more with smart building technology solutions customized to your campus.
-
Hospitality
Connect with guests through better experiences, greener technology, and secure data.
-
Industrial & Manufacturing
Reduce facility costs, improve sustainability, and better protect workers with Honeywell’s industrial and manufacturing smart building technologies.
-
Commercial Buildings
Our commercial building management automation systems can regulate your climate control and integrate with your fire, life safety and access control systems on a single screen.
-
Justice and Corrections
Empowering Justice & Correctional facilities and security operators with contemporary solutions and services to help reduce operational cost, manage risk and incidents more effectively and enable rehabilitation of prisoners.
-
Government & Military
We have helped government and military agencies around the world with smart building solutions and technology.
-
Healthcare
Connect your hospital, systems, and staff to solutions that enhance safety, awareness, performance.
-
Retail
Today's customer is demanding and omnichannel and profit margins are tight. But the right solutions can help optimize your entire operation enhancing your customer experience and your profitability.
-
Airports
-
Brands
Brands
-
Our Brands
Find out how our brands, products, services and software turn buildings into integrated, proactive and profitable assets.
-
How To Buy
Take the next step. Connect, go online or find a partner.
-
Consulting
Learn more about our full services including technical consulting that can help you guide through planning, design and installation.
-
Our Brands
-
Support
Support
-
Training
Learn more about our online and in person basic and advanced training.
-
Customer Service Request
If any of our products need the attention of one of our Service Specialists, just let us know.
-
Technical Support Request
Our technicians know our products best. And it's easy to get in touch with one of them.
-
Contact Sales
Speak to our experts about customized solutions for any size building in any industry.
-
Technical Knowledge Center
Download any technical documents you might need to get the optimal performance from our products.
-
Case History
Review any support requests you've made in the past, and get an update on their status.
-
Catalyst Partner Program
Honeywell Building Technologies Catalyst Partner Program.
-
Field Support Request
Have a maintenance contract with Honeywell? Our Services team can help.
-
Training
-
News & Events
News & Events
-
News
Discover stories about the innovations and trends from Honeywell Building Technologies that help transform the way that buildings work.
-
Events
These HBT events bring the latest in building technology and trends to users around the globe. Trade shows, customer events, speaking engagements, HUG, Technology Day and webinars.
-
Press & Media
Read our press releases section and learn more about Honeywell Building Technologies.
-
News
-
Location
-
Asia Pacific
-
Europe
-
Middle East
-
North America
- |
- My Account
- |
- Contact
- |
- Case Studies
- PepsiCo
PepsiCo
IMPLEMENTING ACCESS CONTROL WITHIN A TRIANGLE OF TRUST
Facing the sudden end-of-life of their legacy access control software, here’s how a global packaged goods leader used internal security audits and Honeywell Pro-Watch® Software superior flexibility and scalability to re-gain it at more than 300 locations.
JEFFREY REED, GLOBAL SECURITY APPLICATION ENGINEERING MANAGER, PEPSICO
“Honeywell Pro-Watch® solved our biggest problem: how to transition and replace our legacy security software that was no longer supported and given end-of-life status without compromising service.”
OVERVIEW
Whether it’s powerline inspections, 3D mapping or surveillance, Swiss company, Aeroscout, uses its industrial unmanned helicopters equipped with light detection and ranging (LiDAR) equipment to environments, Aeroscout has chosen Honeywell’s HGuide n580 GNSS) navigator.
THE NEED
“We were really put in a bind when our legacy access control software provider suddenly announced end-of-life for the product we were using,” said Jeffrey Reed, PepsiCo’s seasoned Global Security Application Engineering Manager. “Their decision put a hurt on us.” Reed and his team support more than 300 locations that include Pepsi®, Frito-Lay®, Quaker Oats® and other well-known brands, as well as the more than 100,000 people serving those brands. These are largely warehouse facilities, with products that have a shelf life, making security especially critical. Because support for the existing product was being discontinued, Reed and his team had to move quickly and efficiently.
“It was an obscene deadline,” he said. “When they abandoned the product, they basically abandoned us.”
Even though promises were made offering a migration path to a new product, Reed contacted his integrators and began another internal audit of locations -- audits he had been conducting on an ongoing basis since September 11, 2001, to create standardization. That audit and extensive review process suggested Honeywell’s Pro-Watch® Access Control Software as the standard and basis of the support Reed needed.
THE SOLUTION
Reed and his team tapped into his key integrators for recommendations. Meetings and presentations were held, and studies were conducted. It was an exhaustive, time-intensive process that led directly to the Pro-Watch® Software.
“I want to do business with people who want to do business with us,” Reed declared. “At evaluation events it became very clear who those people were. You see, it’s not just about the software. I mean, it has to be scalable and flexible. In our extensive review process, we found that Pro-Watch had what we were looking for in terms of features: custom reporting capabilities and out-of-box customization of badging. Additionally, the web-based workstation made deployment so easy. Beyond these features, it’s really all about the support AFTER you implement that is the real tell. And that was how we knew we made the right choice.”
Linda Birnbaum, Honeywell’s National Account Manager, pointed out, “We helped secure information and coordination with Structure Works and PepsiCo’s other integrators involved in the process of selection with Jeff. Support is Honeywell’s real business.”
Reed adds, “In any migration, there are a lot of moving parts, and lots can go wrong. That’s why there is an enormous amount of responsibility between the vendor, manufacturer and end user. And truth be told, we haven’t had a significant failure in three years of migration to Pro-Watch, which could not be said for the previous software.”
THE BENEFITS
“Access in control software has become something of a commodity,” Reed explained. “You really need a proper evaluation in order to differentiate between them. All things considered, the difference will always boil down to service and support. We didn’t want to continue to ‘rip and replace.’”
Honeywell's Pro-Watch software was selected because it helps companies like PepsiCo meet the most stringent compliance requirements, reduces total cost of ownership, and provides superior flexibility and scalability. Importantly, Honeywell supports their base by putting integrators through an extended, rigorous certification process.
“We’re able to leverage existing installed hardware as the system expanded,” added Michael Villano of Structure Works, a New York-based systems integrator, and one of the three Platinum Honeywell integrators which now support PepsiCo. “Scalability is key, here, for what PepsiCo was doing in their facilities.” Pro-Watch software also allows the company to provide remote security management for badging, reporting, and alarm and event monitoring.
In addition, Pro-Watch allows for multiple readers. “I like the hardware that these card readers attach to,” said Karen Hudgins, Reed’s partner Global Security Application Engineer at PepsiCo who worked in partnership in bringing Pro- Watch online. “Plus, it’s Windows based. How good is that!”
A major feature of Pro-Watch that was attractive to the PepsiCo security team was its expandability with functionality they can call up as needed, such as Logical Device Exceptions.
“Access privileges are really based on the roles within an organization of an individual,” Birnbaum explained. “One of the unique features of Pro-Watch that makes it so attractive to our clients is Logical Device Exceptions.”
With the Logical Device Exceptions functionality, the software enables the administrator to grant, revoke, or delete card access to Logical Devices (any input device such as a card reader or output device like a door), which are tied to individuals. This saves time because the security officer can search for a logical device anywhere in any location, generate a listing of people associated with that device, and adjust privileges by selecting and clicking.
Reed, as the writer and manager of the security engineering standards at PepsiCo, has made his operation the center of excellence for security. That said, he will tell you, “No software can predict events. You really need people to react quickly, efficiently.”
That’s why the biggest problem that Pro-Watch solved for PepsiCo was service. As Reed notes, “Service is always the issue. I want to know that the product can be installed and is installed. And that it works and will continue to work and not be declared suddenly end-of-life. Our integrators, Honeywell and our internal team created a ‘triangle of trust’ and were all integral to the successful implementation of Pro-Watch.”
PepsiCo Case Study | Honeywell Building Technologies
Copyright © 2023 Honeywell International Inc.