PRO-WATCH VMS & NVR SSA

Honeywell offers a variety of Software Support Agreements to ensure customers have the latest software releases and help minimize support costs. The Pro-Watch SSAs are offered in three tiers of service to best align with customer's business model need:

• Standard SSA

• Mission Critical SSA

• End User SSA

These service offerings complement any Pro-Watch installation and by maintaining active and current SSA enhances long-term customer satisfaction and benefit.

• Free software upgrades as well as interim service packs on covered software
• Priority service during regular business hours for Technical Support inquiries
• Dedicated phone number to use for contacting Honeywell technical support to expedite issue resolution
• Online e-courses at myhoneywellbuildingsuniversity.com for tips and techniques, technical product information
• Unique Site Identification code to maintain a site installation history for quicker identification and resolution of issues
• On-site Support Services by Honeywell technical professionals for installation and expert support
• On-Site System Optimization performed by Honeywell technical professionals
• Mission Critical SSA includes all of the above plus 24/7/365 technical support, remote diagnostics and customized programming assistance to access features and expand functionality