Consulting Services
Alarm Management
24/7 monitoring and intelligent alarm handling that turns alerts into rapid, prioritized action to protect operations.
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Overview
Honeywell’s Alarms Management Service provides round-the-clock monitoring of Building Management Systems, delivering real-time alerts, diagnosis, and prioritization of issues. Critical alarms are addressed immediately while non-critical alarms are queued, ensuring operational stability. The HBOC team manages escalation processes, coordinates remote or on-site resolution, and tracks each issue to closure. Continuous monitoring and reporting help identify recurring problems and improve long-term system performance.
Features & Benefits:- 24/7/365 alarm monitoring and engineering support
- Real-time alerts, diagnosis, and prioritisation
- Alarm triage and escalation (email/phone)
- Remote investigation and resolution coordination
- Monthly alarms reporting and analytics
- Identification of recurring issues and optimisation opportunities
- Integration with HBOC services without new hardware
- Secure connectivity options
