Communications Gateway

The Phoenix G2 Communications Gateway is the core of USDD’s Fire Station Alerting System. Located at the dispatch center, it is the direct link between the computer-aided dispatch (CAD) system and the Phoenix G2 ATX Station Controller located at each fire station.

The Gateway receives alert data from a dispatcher via an interface with an existing CAD host, or directly from USDD’s interactive Web-based Communications Gateway Dashboard

The Communication Gateway’s design is efficient in every way. It provides simple network requirements and software updates to the “trainable” self-service pronunciation editor integrated into our G2 VoiceAlert software.

Using dynamic, flexible pathway options, the Gateway has two redundant servers for disaster recovery and backup.

• Connects with new or existing voice and data systems
• Dispatches units over agency radio
• Voice-to-text alerts
• Smartphone, text, email and paging alerts
• Gateway Radio Interface 2
• Plays alert tones, VoiceAlert speech, and tone paging over the radio system
• Supports two, simultaneous independent radio channels
• Links Communications Gateways to radio channels for automated dispatch announcements