Software
PRO-WATCH VMS & NVR SSA
Annual Software Support Agreement
Honeywell offers a variety of Software Support Agreements to ensure customers have the latest software releases and help minimize support costs. The Pro-Watch SSAs are offered in three tiers of service to best align with customer's business model need:
• Standard SSA
• Mission Critical SSA
• End User SSA
These service offerings complement any Pro-Watch installation and by maintaining active and current SSA enhances long-term customer satisfaction and benefit.
Features & Benefits:- Free software upgrades as well as interim service packs on covered software
- Priority service during regular business hours for Technical Support inquiries
- Dedicated phone number to use for contacting Honeywell technical support to expedite issue resolution
- Online e-courses at myhoneywellbuildingsuniversity.com for tips and techniques, technical product information
- Unique Site Identification code to maintain a site installation history for quicker identification and resolution of issues
- On-site Support Services by Honeywell technical professionals for installation and expert support
- On-Site System Optimization performed by Honeywell technical professionals
- Mission Critical SSA includes all of the above plus 24/7/365 technical support, remote diagnostics and customized programming assistance to access features and expand functionality
Others
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