Honeywell Helps a Five-Star Resort to Unlock New Heights in Smart Upgrades

How Honeywell’s integrated smart hotel solution modernized a five-star resort in Xi’an, improving guest comfort, operational efficiency, and sustainable performance.

Located in the South Plaza of the Giant Wild Goose Pagoda in Xi’an, the five-star resort blends Chinese courtyard architecture with modern hospitality. Since the property’s completion in 2012, Honeywell has supported its operations with integrated building and low-voltage systems.

THE CHALLENGE

After over 10 years of operation, the property faced several operational challenges due to outdated infrastructure, such as aging guestroom controls, standalone building systems, and limited energy-management functionality.

Many systems, such as the guestroom management system, lacked networking capabilities, which limited remote monitoring and automated adjustments.

Across the property, standalone systems and low-voltage distribution meters were not connected, making unified management difficult and increasing reliance on manual operations. Additionally, aging equipment contributed to higher operating costs and reduced energy efficiency.

THE HONEYWELL SOLUTION

Honeywell introduced the INNCOM Guestroom Management System to support integrated control of lighting, television, and air conditioning, along with personalized settings, automated scenes, and real-time room usage feedback for hotel teams.

The Honeywell Building Performance Suite (BPS) brought previously siloed building systems into a centralized operating model, integrating power monitoring, building automation, chiller control, hot water control, VRV, and guest control systems, including restaurant fresh air and exhaust coordination.

The platform also enables professional engineers to remotely monitor equipment, support predictive maintenance, and provide 24/7 operational support through “AI + expert operation and maintenance,” helping the resort complete its smart upgrade and move toward more intelligent operations.

THE RESULT

Hotel teams now have unified visibility into room status, equipment performance, and electricity consumption across guestrooms, fire systems, and lighting systems, while heating and cooling can be adjusted based on outdoor weather conditions and real-time operating data.

The upgraded architecture has strengthened coordination across room operation, front desk, and engineering teams, reduced reliance on manual intervention, and given the resort a stronger foundation for meeting its ongoing sustainability goals.