Products
General Content
Part Numbers
Products
Support
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Website Tutorials

How can we help? Get the support you need below.

General Information

Getting Started - Introduce Website

Account Management - Add / Administer Users

 

Order Management

Submit Returns Request - Return Management

Track Returns Status - Return Status

Order Details Page - Order Management

Navigate Order Page - Order Management

Navigate Invoice Page - Invoice Management

Submit Order Cancellation - Order Cancellation

 

Product Customer

Product Catalog Search / Navigate Catalog

Quotes - Review / Raise Quotations

Shopping Cart - Add / Remove to Cart

Live Chat - Live Chat

Checkout - Add Details for Checkout 

 

Service Customer

Register account - Register account 

Assign personas - Add New User

Field Case creation - Create a New Field Case

Case history - Review / Add Cases

View contracts - MyContract Summary

Contracts price updates - Contracts Escalation

Maintenance plan - View Plan Summary

Invoice Management - View Invoices

Asset Management - View Assets

Software Sales

Software Sales - Overview

 

Technical Support

Technical Support - Accessing Knowledge Articles

Technical Support - Accessing Software Downloads

 

Getting Started

Overview of new site

Order Management

Track Returns Status Tutorial
Submit Returns Request Tutorial
Order Details Page Tutorial
Submit Order Cancellation Tutorial
Navigate Orders Page Tutorial
Navigate Invoice Page Tutorial

Account Management

User account creation
Assigning accounts & access
Invite user feature

Product Catalog

Browsing product catalog
Products details page

Quotes

Accessing 'My Quotes'
Submit a quote request

Shopping Cart

Add products to cart
Navigate your cart page
Save a cart & restore it
Sales organization selection

Live Chat

Support via Live Chat

Checkout

Checkout experience
Delivery group feature

Register account

Assign personas

Field Case Creation

Case History

View Contracts

Contracts Price Updates

Maintenance plan

Invoice Management

Asset Management

Software Sales

Software sales overview

Technical Support

Accessing knowledge articles
Accessing product downloads