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    Website Tutorials

    How can we help? Get the support you need below.

    General Information

    Getting Started - Introduce Website

    Account Management - Add / Administer Users

     

    Product Customer

    Product Catalog Search / Navigate Catalog

    Quotes - Review / Raise Quotations

    Shopping Cart - Add / Remove to Cart

    Live Chat - Live Chat

    Checkout - Add Details for Checkout 

    Order Management - Check Order Status

    Returns - Submit/Track Return Request

    Invoices - Navigate Invoice Page

    Service Customer

    Register account - Register account 

    Assign personas - Add New User

    Field Case creation - Create a New Field Case

    Case history - Review / Add Cases

    View contracts - MyContract Summary

    Contracts price updates - Contracts Escalation

    Maintenance plan - View Plan Summary

    Technical Support

    Technical Support - Accessing Knowledge Articles

    Technical Support - Accessing Software Downloads

     

    Getting Started

    Overview of new site

    Account Management

    User account creation
    Assigning accounts & access

    Product Catalog

    Browsing product catalog
    Products details page

    Quotes

    Accessing 'My Quotes'
    Submit a quote request

    Shopping Cart

    Add products to cart
    Navigate your cart page
    Save a cart & restore it
    Sales organization selection

    Live Chat

    Support via Live Chat

    Checkout

    Checkout experience
    Delivery group feature

    Order Management

    Navigate orders page
    Orders details page
    Submit Order Cancellation
    Followed Orders Feature

    Returns

    Submit return request
    Track return request

    Invoice page

    Navigate invoice page

    Register account

    Assign personas

    Field Case Creation

    Case History

    View Contracts

    Contracts Price Updates

    Maintenance plan

    Technical Support

    Accessing knowledge articles
    Accessing product downloads