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Dispatch Centers

Communications Gateway

The Dispatch Gateway Server functions as an interface between the CAD host and the station alerting system

Overview

The Phoenix G2 Communications Gateway is the core of USDD’s Fire Station Alerting System. Located at the dispatch center, it is the direct link between the computer-aided dispatch (CAD) system and the Phoenix G2 ATX Station Controller located at each fire station.

The Gateway receives alert data from a dispatcher via an interface with an existing CAD host, or directly from USDD’s interactive Web-based Communications Gateway Dashboard

The Communication Gateway’s design is efficient in every way. It provides simple network requirements and software updates to the “trainable” self-service pronunciation editor integrated into our G2 VoiceAlert software.

Using dynamic, flexible pathway options, the Gateway has two redundant servers for disaster recovery and backup.

Features & Benefits:
  • Connects with new or existing voice and data systems
  • Dispatches units over agency radio
  • Voice-to-text alerts
  • Smartphone, text, email and paging alerts
  • Gateway Radio Interface 2
  • Plays alert tones, VoiceAlert speech, and tone paging over the radio system
  • Supports two, simultaneous independent radio channels
  • Links Communications Gateways to radio channels for automated dispatch announcements
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Communications Gateway Servers
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