System Agreements & Upgrades
Platinum Support
Managed service that allows customers to maximize the potential of their OnGuard system
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Overview
Platinum Support is a new managed service that provides OnGuard® customers with a dedicated Platinum Support Coordinator at LenelS2 and high-priority access to experts trained to maximize the performance of their system. Platinum Support includes several services that the VAR or system user can leverage, including emergency 24/7 direct end-user support, monthly system health checks, system hardening, cybersecurity assessment, and annual database upgrades.
Features & Benefits:- Simplify Support - A dedicated Platinum Support coordinator ensures priority and attention for questions, follow-up, and future system planning. Leverage experts to maximize your system's capabilities beyond physical security.
- Proactive Maintenance Plan - Ensure your system delivers optimal performance throughout its lifetime with included proactive assessments, system health checks, and coordinated updates.
- Priority Service - Every support request is handled with the highest level of priority and resources, shortening your path to resolution and minimizing downtime.
